Shipping policy
Shipping
- All orders are processed within 1-7 business days before shipping
- All orders are shipped with trackable services and signature upon arrival
- We use the express courier services of Speedy and Econt for deliveries in the country at the preferential price of 3.50 EUR VAT included
- Free domestic shipping on orders over 150 EUR
- For international delivery we use the express services of DHL and A1 post at the fixed preferential prices as follows:
European Union
DHL Express - 35.00 EUR / Next business day delivery
Standard shipping - 12.00 EUR / 2-4 business days
Rest of Europe and the United Kingdom of Great Britain
DHL Express - 39.00 EUR / Next business day delivery
Standard shipping - 19.00 EUR / 3-5 business days
USA, Canada, Australia & New Zealand
DHL Express - 45.00 EUR / Next business day delivery
Standard shipping - 29.00 EUR / 6-10 business days
Return
You may return any product purchased from this e-store, ensuring that it is in its original commercial condition, with all tags and accompanying documents attached, within 21 days from the date of receipt.
All shipping return costs are the customer's responsibility.
Please, pack carefully and send the products you wish to return to:
"Stilna jena" Ltd.
+359 888 299 210
1 "Pryaporets" str., floor 3
Plovdiv, 4004, Bulgaria
"Stilna jena" Ltd. reserves the right to refuse to partially or fully refund the product/s value in case of non-compliance with the described return rules or poor condition of the items.